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Clinic Policy

Payment Methods

- Credit / Debit Cards
- Swish

- We dont provide cash payment

Privacy & Safety

When turning to  our skin clinic Genetics, it is important to feel confident in the healthcare professionals you meet. This confidence is crucial for feeling safe and having the courage to openly talk about ailments and symptoms in order to receive the treatment you need.

Customer Care

Before you book, please be aware that:

Full medical history must be provided and consent form must be signed before any treatment can be carried out.

Laser treatment can only be given to those aged 18 and over.

Laser cannot be carried out on those who are pregnant. If you become pregnant during a course of sessions with us, we will pause your treatments so you can resume after pregnancy. If you wish to have a refund please refer to our refund policy (see below). Treatment can be resumed from at least 3 months after delivery.

There are certain restrictions with medication and laser treatment, please bring details of any medication you are on to your consultation.

Laser Treatments:

Laser cannot be done if you have a tattoo on the area you wish to be treated as this will react to the laser and cause burns.

It is up to you to follow precautionary and post treatment care. We have the right to refuse all types treatment if you: have not shaved the area before your session, have a sun tan, or have used any products on the area of skin which is to be treated. Treatment sessions will be lost if you turn up to the session and have not followed the guidelines.

Care instructions are given at your initial patch test and consultation. It’s extremely important to follow guidelines to make sure you and your treatments are safe. This is a joint effort between you and our laser technicians.

If you are concerned about anything regarding your treatment you can contact us straight away and we will be happy to help.

Missing appointments, rescheduling, and cancelling:

If you do not turn up to an appointment and do not notify us by speaking to one of our team members then the session will be lost.

Rescheduling or cancelling appointments within 24 hours of the appointment time will incur a fee in order to keep the session. The following fees apply:

  • For a 15 minute appointment the fee is 150 SEK

  • For a 30 minute appointment the fee is 300 SEK

  • For a 1 hour appointment the fee is  500 SEK

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